If a credit has been allocated to the wrong debit it is possible to unlink the credit in certain instances. In the Accounts screen select the Credit and right-click and select Unlink.
Once clicked Acquaint will check if it's possible to unlink the credit and if not a message will appear.
The credit will not be unlinked if:
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Credit is on a statement
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Credit is a deposit/holding deposit that's been transferred
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Credit is linked to a fee, deposit or overseas tax deduction that's been transferred
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Credit is linked to a charge in another account (e.g. rent received on landlord's account is linked to rent due on tenant's account)
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Credit is linked to a charge that has other transactions linked to it that are on a statement, invoice or bank reconciliation (e.g. rent received on a tenant's account where the landlord has already been paid the rent)
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Credit is linked to a charge that's on a bank reconciliation
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If the transaction it's linked to is in a different bank account or assigned to a different contact or property
When a credit is unlinked the following will happen:
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The status of the credit will be set to unallocated
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The status date of the credit is reset to the due date
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The credit is unlinked from the debit
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The status of the linked debit is set to unpaid
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The status date of the debit is reset to the due date
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The banking date of the debit is reset to 01/01/1900
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Any other transactions linked to the debit are deleted (e.g. unlinking rent received on tenant's account will delete rent received and management fees on the landlord's account)