If a problem occurs with a Payment Run such a bank file being rejected or statements weren't printed or emailed. In the event of such an eventuality Acquaint stores a copy of the Payment Run.
For example, if the bank rejected the file because the bank details were incorrect you can the necessary amendments such as add/change the Bank Details for the Contact and then use the Payment Runs function to regenerate the file.
The Payment Runs screen is access via Financial tab -> Payment Runs
The screen shows:
-
Added Date
-
Payment Date
-
Processing Date
-
Run For (Contact Type i.e. Landlord, Contractor)
-
File Format
-
Run By User
-
Payment Count
-
Payment Total
Filters are available for Date Range and Bank Account.
From the Menu button options are available for:
Reproduce Payment Export File
-
Payments Report
-
Re-Print Statements
-
Re-Email Statements
-
Find
-
Export Grid to Excel
-
Refresh
How to use
From the Payment Runs screen select the respective Payment File and right-click and choose which action to perform.
Example
The bank refuse your payment file because the Contact's bank details have been added incorrectly. The following steps show how to re-produce the file:
-
Find the Contact's record and change their bank details (Account -> Menu -> Bank Accounts).
-
Regenerate the file via Financial tab -> Payment Runs
-
Select the Payment Run
-
Right-click and select Re-produce Payment Export File