How Your Data Is Stored
Acquaint can be deployed in various installation configurations, the following document details how and where your Acquaint data is stored and how it can be accessed.
Local Data Storage
Microsoft Azure Cloud Hosting
Backup Systems
Bright Logic Access to Your Data
www.idrive.com (see below for details on iDrive) here on Azure capabilities to enable robust GDPR compliance.
Server Location
Cloud Server and Services supplied by Microsoft
Secure off-site data centres based in the EU
Fully air-conditioned rooms which provide safety from gas, water, and fire
24 hour surveillance by highly qualified specialists
Server Platform
Microsoft Windows Server
Windows Firewall
Data & Access
Acquaint data stored in Microsoft SQL Server Database
Transparent SQL Data Encryption (TDE)
Access to server is protected via a firewall allowing only specific IP addresses. All connections are authorised and administered by Bright Logic
Backups
Daily backups made to EU location and stored within Azure Cloud
iDrive
Web site www.idrive.com
Industry standard 256-bit AES encryption for transfers and storage
US based data storage
Compliance statement : http://www.idrive.com/compliance-statement
https://www.islonline.com which is built into Acquaint CRM.
To request help a customer would:
Click on the HELP menu in Acquaint
Select the option “Request remote support ”ISL” will download and launch
The customer will enter in the support number
The application will launch and the support staff will be able to see the customer screen and be able to assist with the query raised.
After the session the support staff will disconnect and will not take a copy of any data with them.
They will hold in strict confidence and treat as highly confidential anything they have seen when providing support.
Level 2 – Request Backup Of Data
If forensic and deep examination and correction is required:
A backup of the Acquaint database will be taken and this will be delivered securely to Bright Logic servers
The database will be restored so that we can then examine and provide a correction or solution
After this support ticket is concluded the database is deleted within 2 days