Acquaint Help Topics
Acquaint Help Topics
Breadcrumbs

How Your Data Is Stored

Acquaint can be deployed in various installation configurations, the following document details how and where your Acquaint data is stored and how it can be accessed.

  • Local Data Storage

  • Microsoft Azure Cloud Hosting (Azure capabilities to enable robust GDPR compliance)

  • Backup Systems

  • Bright Logic Access to Your Data

  • iDrive (see below for details on iDrive) 

Server Location

  • Cloud Server and Services supplied by Microsoft

  • Secure off-site data centres based in the EU

  • Fully air-conditioned rooms which provide safety from gas, water, and fire

  • 24 hour surveillance by highly qualified specialists

Server Platform

  • Microsoft Windows Server

  • Windows Firewall

Data & Access

  • Acquaint data stored in Microsoft SQL Server Database

  • Transparent SQL Data Encryption (TDE)

  • Access to server is protected via a firewall allowing only specific IP addresses. All connections are authorised and administered by Bright Logic

Backups

  • Daily backups made to EU location and stored within Azure Cloud

iDrive

 ISL Online which is built into Acquaint CRM.

To request help a customer would: 

  • Click the HELP menu in Acquaint

  • Select “Request remote support.” ISL will download and launch

  • The customer enters the support number

  • The application launches, allowing support staff to view the customer’s screen and assist with the query

  • After the session, support staff disconnect without copying any data

  • They maintain strict confidentiality regarding any information seen during support

Level 2 – Request Backup Of Data

If forensic and deep examination and correction is required:

  • A backup of the Acquaint database will be taken and this will be delivered securely to Bright Logic servers

  • The database will be restored so that we can then examine and provide a correction or solution

  • After this support ticket is concluded the database is deleted within 2 days