Web Site Integration

🌐 Integrating Acquaint with Third-Party Websites

If your website is designed by a third-party provider, Acquaint can still link property-related emails (e.g. Property Bulletin Emails) directly to your site using the Custom Property URL setting in System Configuration.

🔗 Setting Up Custom Property URLs

To enable this feature, configure the URL using one of the following parameters:

• Property ID: https://www.mywebsite.co.uk?ID=[PROPERTYID]

• Property Alt Reference: https://www.mywebsite.co.uk/property/[PROPERTYALTREF]

💡 Please consult your web developer before implementing this feature to ensure compatibility.

📥 Website Appointment Requests & Registrations

Acquaint websites automatically import:

• Contact Requests

• Property Viewing Requests

• Valuation Requests

• Landlord, Tenant, and Vendor Registrations

These are pulled from your responsive Acquaint website and processed every 30 minutes.

📧 If you've disabled automatic Outlook email processing, you’ll need to manually run Process Outlook Emails via the Main tab to import portal emails (e.g. Rightmove, Zoopla).

📅 Viewing & Valuation Request Handling

Acquaint processes requests based on the time slot selected:

For Contact Requests:

• Creates a Contact record (if one doesn’t exist for the email address)

• Adds a Task with type:

  • Website Contact Request

  • Website Property Enquiry (if linked to a property)

For Property Viewing Requests:

• Creates a Contact record

• If a specific date/time is selected:

  • Adds an unconfirmed Appointment to the Diary (Type: Viewing from Website)

• If “Any Day” / “Any Time” is selected:

  • Adds a Task (Type: Website Property Enquiry)

For Property Valuation Requests:

• Creates a Contact record

• Creates a Property record

• If a specific date/time is selected:

  • Adds an unconfirmed Appointment to the Diary (Type: Valuation from Website)

• If “Any Day” / “Any Time” is selected:

  • Adds a Task (Type: Website Property Valuation)

📩 All registrations are also emailed to your office.

🔔 Alerts & Reminders

Home Page Reminders:

• Unconfirmed Website Appointments appear as reminders

• Right-click an appointment to View on Diary or use the button beside the appointment type

Toast Alerts:

• Website – Appointments: Notifies agents of new appointment requests

• Website – Registrations: Alerts for outstanding tasks related to:

  • Website Property Valuation

  • Website Property Enquiry

  • Website Contact Request

Clicking the toast alert opens the relevant Contact record.

🖥️ Desktop alerts for unconfirmed appointments only appear for the Assigned User

🔄 Accessing Cleared Reminders

If you clear a reminder without taking action, you can still access the records via:

• Home Page → Contacts tab → Registration Tasks Outstanding

🏢 Multi-Branch Setup

If your agency operates across multiple branches:

• The Branch filter on the Home Page determines which registrations and appointments are displayed

• You must be logged into the correct branch to download and view relevant website data

• Alerts and records shown are based on the selected branch filter

⚙️ System Configuration Options

If you prefer not to create tasks for applicant registrations, you can disable this via:

• System Configuration → Create Tasks For Applicant Registrations

🔒 Note: Tasks for Landlord and Vendor registrations cannot be disabled.