Tenancy - Check Out Deposit Custodial Scheme

🔓 Accessing the Check-Out Screen

You can begin the check-out process in any of the following ways:

• From the Tenancies List screen

• By selecting Tenancies via the Contacts or Properties screen, then choosing Check Out from the Menu button

• Or by right-clicking on the tenancy record and selecting Check Out

🧾 Performing the Check-Out

Once the Check-Out screen is displayed.

You will need to double check the details are correct on the screen regarding

• Property

• Tenant

• Start Date

• Tenancy End Date

• Check Out performed

• Tenant Deposit Held

• Tenant Unallocated Credit

• Rent Due/Arrears

1. Custodial Scheme Deposits

   • This option only appears for tenancies where Deposit Held By is set to Custodial Scheme

   • If you are not requesting funds from the scheme, proceed with the standard check-out steps:

     • Enter meter readings (gas, electricity, water)

     • Add a forwarding address for the tenant

Requesting Deductions

• If you need to request funds for unpaid rent, cleaning, or other charges:

  • Select Yes when prompted

  • Add the relevant deduction details

Check-Out Fee

• You’ll be prompted to apply a Check-Out Fee

• If applicable, this will create a debit on the tenant’s account

Finalise the Check-Out

• Complete all steps and click Save

Performing this function will help you manage the requests you place with the Custodial Scheme. You will get a Homepage Reminder in your Financial Reminders.

Following placing the request in Acquaint you will then need to contact the Custodial Scheme to place the actual request.

📌 Managing Custodial Scheme Requests

• Performing the check-out will generate a Homepage Reminder under Financial Reminders for the Outstanding Custodial Scheme Deposit Request

• After placing the request in Acquaint, you must contact the Custodial Scheme directly to initiate the actual release of funds