Acquaint Help Topics
Acquaint Help Topics
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Tenancy - Check Out Deposit Custodial Scheme

🏁 Tenancy Check-Out with Custodial Scheme Deposits

The Tenancy Check-Out screen helps you manage the end of a tenancy, including deposit handling when funds are held by a Custodial Scheme.


🔓 Accessing the Check-Out Screen

You can begin the check-out process in any of the following ways:

  • From the Tenancies List screen

  • By selecting Tenancies via the Contacts or Properties screen, then choosing Check Out from the Menu button

  • Or by right-clicking on the tenancy record and selecting Check Out

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🧾 Performing the Check-Out

Once the Check-Out screen is displayed.

You will need to double check the details are correct on the screen regarding

  • Property

  • Tenant

  • Start Date

  • Tenancy End Date

  • Check Out performed

  • Tenant Deposit Held

  • Tenant Unallocated Credit

  • Rent Due/Arrears

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  1. Custodial Scheme Deposits

    • This option only appears for tenancies where Deposit Held By is set to Custodial Scheme

    • If you are not requesting funds from the scheme, proceed with the standard check-out steps:

      • Enter meter readings (gas, electricity, water)

      • Add a forwarding address for the tenant


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Requesting Deductions

  • If you need to request funds for unpaid rent, cleaning, or other charges:

    • Select Yes when prompted

    • Add the relevant deduction details


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Check-Out Fee

  • You’ll be prompted to apply a Check-Out Fee

  • If applicable, this will create a debit on the tenant’s account

Finalise the Check-Out

  • Complete all steps and click Save

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Performing this function will help you manage the requests you place with the Custodial Scheme. You will get a Homepage Reminder in your Financial Reminders.

Following placing the request in Acquaint you will then need to contact the Custodial Scheme to place the actual request.

 

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📌 Managing Custodial Scheme Requests

  • Performing the check-out will generate a Homepage Reminder under Financial Reminders for the Outstanding Custodial Scheme Deposit Request

  • After placing the request in Acquaint, you must contact the Custodial Scheme directly to initiate the actual release of funds

💳 Processing Received Funds

Once the Custodial Scheme has released the funds:

  • The scheme will send the tenant’s portion directly to them, so this does not need to be recorded in Acquaint

  • Acquaint will credit the landlord and/or tenant’s account with the retained amount

    • You can then return the funds, or apply them against a fee or Work Order

To clear the reminder:

  1. Click on the Outstanding Custodial Scheme Deposit Request reminder

  2. Tick the Include checkbox

  3. Click Run to remove it from the Home Page

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