Online Maintenance Requests

Acquaint includes an Online Maintenance Request service which is included at no extra charge as part of your package.

https://www.youtube.com/watch?v=f-Fh01RpVBA

Lettings Tenants can report maintenance issues online via desktop, tablet or mobile device. These are automatically imported into Acquaint every 30 minutes, appearing as reminders on your Home Page, giving you the choice of their importance. Whether to accept them and automatically generate a Work Order, or alternatively reject the request and email the Tenant back.

Tenant's can also attach images of the maintenance issue. These images will be downloaded and can be viewed from the Maintenance Request screen. When the Maintenance Request is turned into a Work Order they will automatically be added to the Work Order.

To activate Online Maintenance Requests a button/link must be added to your website to enable this functionality. For Bright Logic web sites contact design@brightlogic.co.uk to add this feature to your existing website. If your web site is designed by a 3rd party they will need to link to the system using the following URL:

https://webutils.acquaintcrm.co.uk/maintenancerequests.aspx?siteprefix=SITEPREFIX

Note replace "SitePrefix" with your Site Prefix.

Example Maintenance Request Forms

Via Mobile

Via Desktop

Processing Online Maintenance Requests

Acquaint automatically checks for requests for maintenance requests and will display a Desktop Alert to alert of new issues. Clicking on the alert will display the requests.

1. You can also keep track on the Home Page under Property Management tab by clicking the Maintenance Requests reminder. This screen can also be accessed via the Main->More ->Maintenance Request option on the ribbon menu.

2. The Process Maintenance Requests screen will appear displaying a list of pending Maintenance Requests. From here you can decide to action the request or reject it.

3. Right-click on a Maintenance Request and choose to Create Work Order which will display the Work Order screen or Reject Request which will remove the request from the Reminders.

When creating a Work Order from Maintenance Requests the Work Order type field will automatically be set to match the request types on the Maintenance Request web page.

• Double click on a request to view the details of the request, from the view request there is a Work Order button to raise a Work Order or you can simply click to Reject or Close the screen.

• Where it has not been possible to match the request with a Contact or Property you can right click and Set Contact or Set Property.

• Where the Tenant has uploaded images this will be automatically attached to the Work Order.

 Rejected Maintenance Requests

Rejected Maintenance requests can be changed back to outstanding. On the Process Maintenance Requests screen set the Status dropdown to Rejected, right-click on the request and choose Set as Outstanding.