Tenancy FAQs

🔁 How do I set up a Tenancy to roll forward automatically?

To enable automatic renewal:

1. Open the Tenant's Contact.

2. Edit the Tenancy.

3. Tick the Automatic Renewal checkbox.

4. Ensure the Tenancy End Date is set in the future.

✅ When the end date approaches, Acquaint will automatically roll the tenancy forward by 1 month during the start-of-day login process.

📅 How do I change the start date of a Tenancy?

1. Go to the Tenancy List.

2. Select the Tenancy you want to modify.

3. Right-click and choose Adjust Start and End Dates.

4. Use the Adjust Tenancy Start & End Date screen to update the dates.

❌ How do I cancel a Pre-Tenancy and return or retain the holding deposit?

1. Locate the relevant Tenancy.

2. Right-click and select Cancel Pre-Tenancy.

3. The Cancel Tenancy screen will appear with options for handling the Holding Deposit:

   • Return it

   • Retain it

💸 How do I change Rent and Commission?

To update Commission:

• Go to Details #3 of the Property and adjust the commission rate.

⚠️ This change does not affect existing rent dues.

To update Rent & Commission on existing dues:

1. Right-click the Tenancy.

2. Choose Update Rent & Commission.

3. Review the new management fee.

4. Select the effective date for the update.

5. Click Run.

📈 Can I extend a Tenancy?

Yes! To extend a tenancy:

1. Open the Property linked to the tenancy.

2. Click Tenancies on the main ribbon.

3. Right-click the relevant Tenancy.

4. Select Extend Tenancy.

5. Adjust the Renewal Period to match the revised end date.