My Deposits Troubleshooting

 Before Sending

In order to be allowed to send a tenancy to MyDeposits:

1. The Deposit Scheme System Configuration setting (found in Lettings Group) must be set to either MyDeposits UK or MyDepositsScotland (this will be set after successfully authenticating

2. The Tenancy must not already have a value saved in the Deposit Scheme id field - against the Tenancy and check the field.

3. The Branch must be authenticated with the matching scheme

4. For Custodial Tenancies the Custodial Authentication is needed

5. For Insured Tenancies the Custodial Authentication is needed

6. Text has not been manually entered in the Deposit Scheme ID field against a Tenancy as this must be populated by MyDeposits.

 General Validation for Contacts

 Phone numbers if supplied must be numeric and only contain 10 - 15 characters

Landlord must have:

A First Name

A Last Name

Private Landlord must have:

The first line of their Home address if this is for an Insured Deposit or a Scottish Property

A Home Postcode if this is for an Insured Deposit or a Scottish Property

They must have an Email address or a Mobile Phone number

Company Landlord must have

A Company name

The first line of their Business address

A Business Postcode

The Property must have:

A First line of an address

A Postcode

A Type that is one of the following: HOUSE, FLAT, MAISONETTE, ROOM this should be matched with the type they have selected in Acquaint

The Tenant must have:

A First Name

A Last Name

The first line of their Home address or Business address

A Home / Business Postcode

They must have an Email address

For Insured they must:

At least one phone number