Email FAQs

🔐 How do I update my email password in Acquaint?

To update your email password:

1. Open Acquaint

2. Go to File → Configuration → Email Settings

3. Select your email address from the list

4. Click Edit

5. Depending on your email provider:

   • If using manual SMTP settings: update the SMTP Password field

   • If using OAuth (e.g. Office365/Gmail): click Authorise and follow the on-screen steps

This ensures your email credentials are up to date for sending and receiving messages.

📥 How do I add my email address into Acquaint?

To add a new email account:

1. Open Acquaint

2. Go to File → Configuration → Email Settings

3. Click New

4. Choose your email provider from the list, or select Other

5. Enter your email address in the top field

Depending on your provider:

• Office365/Gmail:

  • Use the OAuth Token method by clicking Authorise

• Other providers:

  • Fill in the following fields manually:

    • SMTP User Name: your email address

    • SMTP User Password: your email password

    • SMTP Port

    • SMTP Authenticate

    • SMTP Secure Sockets Layer

These settings allow Acquaint to send emails directly from your account.

✍️ How do I add an email signature to Acquaint?

To create or edit your email signature:

1. Click Marketing Tools at the top of Acquaint

2. Select Email Signatures

3. Edit the Default Email Signature (used for most outgoing emails)

4. Add your desired content to the body:

   • Text, images, hyperlinks

   • Custom colours and fonts

This helps maintain a professional and branded appearance in your communications.

🔄 How often do my emails sync into Acquaint?

Acquaint syncs with Outlook every 30 minutes, importing:

• Emails

• Contacts

To configure sync settings:

1. Go to File → Configuration → PC Configuration

2. Click Settings

3. Under Process Emails, choose:

   • Which folder(s) to sync

   • Whether to include subfolders

This ensures your inbox and CRM stay aligned throughout the day.